OUR POLICIES
Your 100% satisfaction is our primary policy. When you select a product from Ann's Raspberry Farm you have our whole staff working to meet your 100% satisfaction from the seed planter to the shipper. We are here to provide you with exceptional service and premium, fine quality specialty foods. We go the extra mile, so you don't have to...
ORDERING & SHIPPING
Ordering is easy online or by telephone Monday through Friday from 8 AM to 8 PM. Please call (740) 694-1935. We accept PayPal and credit card purchases. Flat rate shipping is $7.95. Use the code SHIPFREE6+ for free shipping with your order of six jars or more (mix or match). We only ship within the contiguous United States at this time. Most orders ship within 48 hours and arrive within 3 to 5 days. If you have any questions, please feel free to call us at (740) 694-1935.
GIFT SHIPPING
When you send Ann's Raspberry Farm products, you are selecting the perfect gift of taste! Add a beautiful handmade card with your message written inside free of charge to include your personal touch with each gift. Just add your special message to the note section of your order and we will take care of the rest.
Please provide your information in the "billing" section of your order. Use the "ship to" section to provide the address for the who and where your special gift will be sent. We will do the rest for you!
RETURNS
We do our best to ship your selections safely and promptly. However, in the rare event of shipping damage, we will ship and replace the product, at no cost to you, or credit the damaged item in full minus shipping costs. Please note that our quantities are limited each season and we may be out of stock on the original product. If this happens, you may choose another product as your free replacement or receive a gift certificate for your original product to be shipped to you at the start of the next season's availability. Your satisfaction is our priority. We are happy to work with you.
Please note that sending a picture of your damaged item ([email protected]) is always helpful in our management of shipping issues with our providers as well as confirmation for shipping insurance purposes. We appreciate your cooperation in the unlikely event of a damaged shipment.